Terms and Conditions

PUBLIC TERMS AND CONDITIONS

CANCELLATION RIGHT

If you need to cancel your order for any reason please email us as early as possible at [email protected] quoting your name, order number, item description and date of order. If however your order has already been processed and dispatched, you will need to return the unused product to us within 7 working days after the day on which you receive the goods you ordered.

If the cancellation is not about faulty products or incorrectly supplied goods you will be responsible for paying the cost of returning the products to us.

REFUND POLICY

You can return the unused product within 30 days from the date of delivery, provided you have the ‘Parcel Summary’ document or other proof of purchase. Items must be returned with all tags attached, and please ensure that returned goods are in a re-saleable condition as we cannot accept products back which have been used or which are scratched and blemished. These conditions do not affect your statutory rights.

Please email us at [email protected] quoting your name, order number, item description and date of order with reason for return. Once we have confirmed your return enquiry, you can then return the item to us. Please send all returns to:

Ceramic Design Partnership, Lindop House, Hillcrest Street, Stoke on Trent, ST1 2AA

Ceramic Design is not responsible for any items damaged or lost in transit. You will be responsible for arranging return of the goods and paying all costs associated with return.

A direct cost of recovery charge will apply to all returned non-defective which is between £2.25 and £4.50. For European and International orders, we will refund the price paid for unwanted items but delivery charges will not be refunded.

Please give us at least 7 days to process your refund once we have received your goods.

The refund will be credited to the payment account. If you provided an email address we will send you an email confirming that we have refunded your card.

ACCURACY OF CONTENT

Ceramic Design has taken every possible care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described.

If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.

If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All images used are mainly for illustrative purposes.

The images are made to represent the colours and design pattern as best that is possible.

However, pattern layout may vary due to the cut of the tapestry material so images may not replicate the product pattern exactly. Sizes are approximate and may vary – therefore, measurements and images are supplied for guidance only.

PRODUCT FAULT

In the unlikely event if there is a fault with your product within 28 days of delivery (or other defect with your order), we will normally offer a prompt repair or exchange of the goods provided.

The fault is clearly as a result of poor workmanship or faulty materials. The fault is not the direct result of normal wear and tear or negligent actions We reserve the right to assess whether the fault meets the above criteria.

PROOF OF PURCHASE

Please retain your ‘Parcel Summary’ document which is a proof of purchase and will validate the data from which your guarantee will start. It is essential to keep your ‘Parcel Summary’ document to preserve the guarantee.

Trade Terms and Conditions

1. Parties

These wholesale terms and conditions are entered into by and between Ceramic Design Partnership, a company registered under the laws of the United Kingdom, having its registered office at Lindop House, Hillcrest St, Stole on Trent (hereinafter referred to as “supplier”), and the wholesaler entity identified in the purchase order or agreement (hereinafter referred to as “wholesaler”).

2. Products

The supplier agrees to sell and the wholesaler agrees to purchase the branded products specified in the purchase order or agreement (hereinafter referred to as “products”).

3. Order Placement

3.1. The wholesaler shall submit orders with www.cdheritage.com or with an authorized agent in writing, specifying the quantity and details of the products.

3.2. Details of the company’s authorized agents at any point in time are available on request.

4. Pricing and offer specifications

4.1. Although the supplier will make every effort to maintain accurate pricing and offer specifications, it nonetheless reserves the right to modify them without prior notice.

4.2. Prices listed are exclusive of VAT, which will be applied at the prevailing rate where applicable.

5. Shipping & handling

5.1. Shipping and handling charges will be mentioned in the purchase order. Typically for the mainland UK, orders above a minimum amount will be free for standard delivery (24-48 hours). International shipment is generally chargeable.

6. Delivery

6.1. The delivery dates shall be as per the agreed terms stated in the purchase order. In cases where unforeseen delays arise, the supplier will make efforts to inform the wholesaler promptly.

6.2. The signed proof of delivery will be the final proof that delivery has been made.

6.3. Although the supplier will strive for complete deliveries, partial shipments may occur if full delivery is not feasible. In such situations the supplier will advise the wholesaler and take corrective actions.

7. Payment Terms

7.1. For all new accounts, the first order will be processed as a proforma invoice. Payment can be paid by card on the website or must be received within 7 working days of receipt of the order. The order will be released for shipping upon payment.

7.2. Standard terms for credit accounts (unless otherwise agreed upon in writing) stipulate a net period of 30 days. Ceramic Design is a member of the Credit Protection Association and reserves the right to share information regarding overdue accounts with them. If payment is not received within the agreed credit terms, Ceramic designs retains the option to claim interest and compensation for debt recovery costs under The Late Payment of Commercial Debts Regulations 2002. Late payments are reported to our credit reference agency, and may have implications for your credit rating.

8. Damages & Returns

8.1. The wholesaler must inspect the products upon receipt and check for any defects or discrepancies within 7 days of receipt of goods. The wholesaler shall communicate any defects and damages in writing via email with photographs and other such evidence to the supplier within this period of time. The supplier will then make compensation for any such damages either through the supply of replacement products or a credit note.

8.2. If the wholesaler does not communicate anything about damages within 7 working days, the goods will be deemed to have been safely & correctly delivered.

8.3. Return of goods requires prior written authorization from the Ceramic Design Sales Office. Unauthorized returns to our warehouse will be rejected. Please note that Ceramic Design rcannot assume responsibility for shipping costs associated with unauthorized returns.

9. Risk & Ownership of Goods

9.1. Upon receipt, the risk associated with the goods is transferred to the customer. Ceramic Design however, retains ownership of the goods until all outstanding payments related to the goods have been settled in full.

10. Intellectual Property

10.1. The supplier retains all rights, title, and interest in the intellectual property related to the products.

10.2. The wholesaler shall not use the supplier’s branding or trademarks in any manner that may damage the supplier’s reputation.

11. Confidentiality

11.1. Both parties shall keep all non-public information received from the other party confidential and shall not disclose it to third parties.

12. Termination

12.1. Either party may terminate this agreement for any reason by the other party by giving 30 days written notice.

12.2. Upon termination, the wholesaler shall promptly pay any outstanding dues to the supplier. Upon full and final payment, any goods remaining with the wholesaler shall from this point be the legal property of the wholesaler.

13. Governing Law

This agreement shall be governed by and construed in accordance with the laws of the United Kingdom.

14. Entire Agreement

This agreement constitutes the entire understanding between the parties and supersedes all prior agreements, negotiations, and understandings, whether oral or written.

By accepting a purchase order or agreement, both parties acknowledge and agree to abide by these terms and conditions.

Supplier: Ceramic Design Partnership: ___________________ Date: ___________________

Wholesaler: [Wholesaler’s Company Name] Signature: ___________________ Date: ___________________

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